Learn how Chargeonix collects, uses, and safeguards your personal data, EV charging telemetry, and platform services.
This Privacy Policy explains how Chargeonix Energy Technologies Private Limited("Chargeonix", "we", "us", or "our") collects, uses, stores, processes, and shares information when you use the Chargeonix mobile application, website, and related services (collectively, the "Platform").
Chargeonix is an integrated mobility and services platform that may provide, among other services:
By using Chargeonix, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use Chargeonix, we may collect the following categories of information.
When you create an account, we may collect:
If you use our EV-related services, we may collect:
With your permission, Chargeonix may collect precise or approximate location information to:
You may control location permissions through your device settings. Some features may not function correctly if location access is disabled.
When you make payments through Chargeonix, we may process information relating to:
Payments may be processed through third-party payment service providers such as Razorpay or other payment providers integrated with Chargeonix.
We generally do not store complete card numbers, CVV numbers or other sensitive card credentials on our own servers unless specifically stated otherwise. Payment information may be collected and processed directly by the applicable payment service provider in accordance with its privacy policy and security practices.
For EV charging services, we may collect:
If these services are available on Chargeonix, we may collect:
We may automatically collect certain technical information, including:
If you contact us or communicate with our support team, we may collect:
We may use information collected through Chargeonix for the following purposes:
To:
We use transaction information to:
We may use information to:
We may contact you regarding:
We may also send promotional communications where permitted by applicable law and where required, based on your preferences or consent.
We may process information to:
We may process information when necessary to:
We do not sell your personal information merely for the purpose of selling personal information. We may share information with appropriate third parties when necessary to provide our services.
When you use a third-party charging station/network, we may share necessary information with the relevant charging operator to:
We may share necessary transaction information with payment providers such as Razorpay and other authorized payment processors.
Where applicable, we may share necessary order information with the café, restaurant, grocery store or merchant fulfilling your order.
Where delivery is offered, we may share necessary information such as:
We may use third-party providers for:
Such providers may process information on our behalf for the purposes described in this Privacy Policy.
We may disclose information where reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, fraud investigations or protection of rights and safety.
If Chargeonix is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
Chargeonix may integrate with third-party services, including:
These third parties may have their own terms and privacy policies.
We encourage users to review the privacy policies of third-party services when applicable.
Certain Chargeonix features require location information. We may use location information to:
You can disable location permissions through your device settings. However, disabling location access may affect certain features.
Our website and certain Platform services may use cookies, SDKs, pixels, local storage and similar technologies for:
You may be able to control certain cookies through your browser settings.
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been compromised.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Certain information may need to be retained even after account deletion where retention is required or permitted by applicable law.
Where information is no longer required, we may delete, anonymize or securely dispose of it.
You may request deletion of your Chargeonix account and associated personal information through the account settings available in the app or through our designated account-deletion webpage.
If you delete your account:
Subject to applicable law, you may have rights relating to your personal information, including rights to:
Where consent is the basis for processing, applicable Indian data-protection law provides for withdrawal of consent, subject to applicable limitations and consequences.
To exercise applicable rights, contact us using the details provided below.
Chargeonix is not intended to be used by children who are below the minimum age permitted under applicable law without appropriate parental or guardian involvement.
We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us.
Depending on the infrastructure and service providers used by Chargeonix, personal information may be processed or stored in India or other jurisdictions.
Where required, we will take appropriate measures consistent with applicable law.
We may update this Privacy Policy from time to time. When material changes are made, we may notify users through the Platform, email, notification or other appropriate means where required.
The updated Privacy Policy will include a revised "Last Updated" date.
For privacy-related questions, requests or complaints, contact:
This Privacy Policy shall be governed by the applicable laws of India, subject to the mandatory rights and protections available to users under applicable law.
