Please read these terms and conditions carefully before accessing or using our EV charging network, mobile application, and platform services.
Welcome to Chargeonix.
These Terms & Conditions ("Terms") govern your access to and use of the Chargeonix mobile application, website, and related services ("Platform").
Chargeonix may provide an integrated platform for:
By creating an account, accessing or using Chargeonix, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, you should not use the Platform.
For these Terms:
You must provide accurate information when creating and using your Chargeonix account.
You are responsible for ensuring that you are legally capable of entering into these Terms under applicable law.
If you use Chargeonix on behalf of another person or organization, you represent that you have authority to do so.
Certain features require an account. You agree to:
You are responsible for activities conducted through your account unless caused by circumstances beyond your reasonable control.
Chargeonix may allow users to discover and use EV charging stations operated by Chargeonix or third-party Charging Operators.
Depending on the charging station, Chargeonix may facilitate:
Actual charging availability may depend on the Charging Operator, station status, network connectivity, electricity supply, maintenance and other technical circumstances.
Chargeonix does not guarantee that a particular Charging Station will always be available.
When you start a charging session, you agree to:
You may be responsible for charges arising from misuse, damage or violation of applicable charging-station rules.
Charging prices may vary depending on:
The applicable price or estimated amount may be displayed before or during a charging session where technically possible.
The final amount may depend on actual energy consumption, session duration and applicable charges.
Certain Charging Operators may impose:
Where such charges apply, they may be communicated through the Platform or by the Charging Operator.
Chargeonix may provide payment functionality through third-party payment providers such as Razorpay and other authorized payment service providers.
You agree that:
Chargeonix may not store complete card credentials and may rely on third-party payment providers for payment processing.
Refund eligibility may depend on the type of transaction. For example:
may be eligible for refund or adjustment according to the applicable policy.
Some completed charging sessions or consumed services may not be refundable.
Where a third-party Charging Operator or Merchant controls the relevant service, refund processing may also depend on that provider.
Specific refund conditions may be displayed during the relevant transaction.
Where café or food services are available:
Chargeonix may act as a technology platform connecting users with participating cafés, restaurants or food merchants.
The relevant Merchant may be responsible for:
Chargeonix may not directly prepare or manufacture food unless explicitly stated.
Users should review product descriptions and relevant allergen information before ordering.
Where grocery or mart services are available:
Products may be supplied by participating merchants.
Product availability, price, quantity, packaging and substitutions may be subject to merchant inventory.
A product displayed on the Platform may become unavailable before an order is fulfilled.
In such cases, the Merchant may cancel, substitute or modify the order in accordance with the applicable order policy.
Where delivery is available:
Users must provide accurate delivery information.
Chargeonix or its delivery partners may use:
to complete the delivery.
Delivery times may vary because of:
Delivery estimates are not guaranteed unless explicitly stated otherwise.
Chargeonix may provide access to services operated by third parties.
Third-party providers may have their own:
You agree to comply with applicable third-party terms when using their services.
Chargeonix may provide:
Promotions may have additional terms, eligibility requirements, validity periods, usage limits or geographic restrictions.
Chargeonix may modify or discontinue promotions subject to applicable law and the relevant promotional terms.
You agree not to:
Chargeonix may suspend or terminate accounts involved in prohibited activities, subject to applicable law.
EV charging equipment involves electrical and physical safety risks.
Users must:
Chargeonix is not responsible for unsafe use of charging equipment contrary to applicable instructions.
We aim to keep Chargeonix available and functional, but we do not guarantee uninterrupted availability.
The Platform may temporarily be unavailable because of:
We make reasonable efforts to provide accurate information.
However, charging-station availability, pricing, inventory, café menus, grocery inventory and delivery estimates may change in real time.
Information provided by third-party Charging Operators and Merchants may not always be immediately updated.
The Chargeonix name, logo, trademarks, software, design, graphics, content and Platform technology are owned by or licensed to Chargeonix unless otherwise stated.
You may not copy, modify, distribute, reverse engineer, sell or commercially exploit Chargeonix intellectual property without prior written permission.
Third-party trademarks remain the property of their respective owners.
If you submit reviews, ratings, comments, photographs, feedback or other content to Chargeonix, you represent that:
You grant Chargeonix a non-exclusive, worldwide, royalty-free license to use, reproduce and display such content for operating and improving the Platform, subject to applicable law.
Your use of Chargeonix is also governed by our Privacy Policy.
The Privacy Policy explains how we collect, use, store and share personal information.
Chargeonix may suspend or terminate access where reasonably necessary due to:
Users may request account deletion in accordance with our Privacy Policy.
To the extent permitted by applicable law, Chargeonix shall not be responsible for losses arising from matters outside its reasonable control, including:
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to indemnify and hold Chargeonix and its officers, employees, affiliates and service partners harmless from claims, losses or expenses arising from:
The Platform may contain links, integrations or services operated by third parties.
Chargeonix is not responsible for the content, availability, policies or practices of independent third-party services.
Chargeonix may add, modify, suspend or discontinue features or services from time to time. This may include:
Where required by law, material changes will be communicated appropriately.
We may update these Terms from time to time.
Updated Terms will be published through the Platform or website and will include an updated "Last Updated" date.
Your continued use of Chargeonix after the effective date of updated Terms may constitute acceptance where permitted by applicable law.
These Terms shall be governed by the laws of India.
Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts at Jaipur, Rajasthan, India.
For any queries or notices regarding these Terms, please reach out to us:
By creating an account or using Chargeonix, you acknowledge that:
